Terms of service

These terms of use (Terms) represent an agreement between you and Inner Realms Pty Ltd t/a Mitchell Coombes (ABN 53 632 113 84150), its successors and assigns, (we, our or us) and govern your use of our websites www.mitchellcoombes.com, shop.mitchellcoombes.com, and any other site that we have owned or operated, do own and operate or may own or operate in the future including social media sites (together the “Site”), and any other sites created by us from time to time (Site).

By visiting or using the Site and/or purchasing anything from us including without limitation Private Readings, Workshops, Live Events, Recordings, or Digital Content (Services), you acknowledge that you have read, understood and agree to be bound by these Terms.

These Terms Include any additional terms, conditions and policies referred to in these Terms and any and all updates and new features added from time to time. These Terms apply to all users of the Site including without limitation, users who are browsers, purchasers, customers, merchants and/or contributors of content in any way.

By accessing or using the Site and/or the Services, you agree to be bound by these terms. If you do not agree to all the Terms, then you may not access the Site or any services or products we offer. If these terms are considered an offer, acceptance is expressly limited to these Terms.

Information
The information, including the Services, any statements, materials, recordings, videos, audio files, opinions and documents contained in the Site (Material) is for general information and entertainment purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not personal advice or a personal reading. Any reliance you place on the Material is at your own risk. Before acting on any Material, we recommend that you consider whether it is appropriate for your circumstances, carry out your own research and seek professional financial, legal, medical, business or psychological advice, where necessary.

Amendment
We reserve the right to update, change or replace these Terms or any part thereof at any time and from time to time without notice to you. Your continued use of our Site constitutes acceptance of such changes. It is your responsibility to check these Terms regularly for updates.

Your Representations and Warranties
You represent and warrant to us that you have the legal capacity to enter these Terms and form a contract, and that you have read and understood the Terms before using the Site, and you are at least eighteen (18) years old. If you are 18 or older, but under the age of majority in your jurisdiction, you should review these Terms with your parent or guardian to make sure that you and your parent or guardian understand them.

License to Use the Site
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable right and licence to use the Site and/or Services (subject to payment where applicable) for your personal, non-commercial use, in accordance with the Terms. All other uses are prohibited without our prior written consent.

We reserve all rights that we do not expressly grant in these Terms. We may change, suspend or discontinue any aspect of the Services at any time, including the availability of any feature or content. Without limitation of any of our other rights or remedies at law, in equity or under these Terms, we may terminate your licence to use the Services, in whole or in part, including your right to use any Products, without providing any refund or cancelling your obligation to make installment payments where applicable, if we determine, in our sole discretion, that you have breached or violated any of the provisions of these Terms.

You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sub-licence, or otherwise transfer or use any content.

We reserve the right to revoke any licence to access and use content at any point in time in the event where we decide or are obligated to disable access due to legal or policy reasons, for example, if it is the object of a copyright complaint, or if we determine its content violates our Terms.

Lifetime Access is for the lifetime of the Service. If for any reason, we should dissolve or cease to exist, then your access to the Service terminates.

Prohibited Conduct
You must not:

Use the Site and/or Services (Material) for any activities, or to post or transmit any data from the Site:
a. unless you hold all necessary rights, licences and consents to do so;
b. that infringes the intellectual property or other rights of any person;
c. that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
d. that defames, harasses, threatens, menaces, offends or restricts any
person;
e. that is or could reasonably be considered to be fraudulent, deceptive, misleading, obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of anyone's rights of privacy;
or
f. that would bring us, or the Material, into disrepute;
Interfere with or inhibit any user from using the Material;
Use the Site to send unsolicited email messages;
Attempt to or tamper with, hinder or modify the Material, knowingly transmit viruses or other disabling features, or damage or interfere with the Material, including but not limited to the use of trojan horses, viruses, or piracy or programming routines that may damage or interfere with the Material;
Infringe on any copyrights, trademarks, service marks, trade secrets, patents or other intellectual property rights;
Do anything that has an adverse effect on our business, reputation or ability to provide Material;
Violate any program guidelines applicable to use of particular Material or interfere with, impair or disrupt the ability of others to use such Material;
Use the Material so as to impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or provide inaccurate information;
Violate or attempt to violate the security of the Material;
Reverse engineer, decompile or disassemble any portion of the Material;
“Scrape” information from the Material by automated means;
Interfere with the ability of others or permit any unauthorised access to or use of any Material that you have licensed or to any password applicable to your account;
Use, redistribute or resell any of the Material, other than such unremunerated sharing via social media as may be authorised in writing by us;
Reproduce, modify, display, distribute, sell, re-sell, distribute, publish, disclose, videotape, share, divulge, transfer, exploit or create derivative works from any of the Material in whole or in part, except as expressly provided in these Terms; or
Facilitate or assist another person to do any of the above acts.

Copyright and Intellectual Property Rights
The Material is owned by or licensed to us and is protected by Australian and international laws, including but not limited to the trademarks, trade names, software, content, design, images, graphics, layout, appearance, layout and look. We own the copyright which subsists in all creative and literary works displayed in any Material.

You agree that, as between you and us, we own all intellectual property rights in the Material, and that nothing in these Terms constitutes a transfer of any intellectual property ownership rights. Your use of the Material does not grant you a licence, or act as a right of use, to any of the intellectual property, whether registered or unregistered, displayed in the Material without our express written permission.

You must not:

breach copyright or intellectual property rights, including but not limited to, alter or modify any of the code or data in the Material;
cause any of the Material to be framed or embedded in another website;
create derivative works from the content of the Material; or
use our Material for commercial purposes.

Photographs
If you provide us with photographs including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.

Republishing
You may republish, copy, distribute, transmit, or publicly display (in hard copy, soft copy or online) material on the Site on the following grounds:

you must make no alterations to the Material;
you must attribute the Material to our Site, including linking back to our Site where possible; and
you must not do so in way that could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy, or that would bring us, or the Material, into disrepute.

Privacy
Your use of the Services is subject to our Privacy Policy which is incorporated into these Terms. By using any of the Services, you acknowledge and consent to our collection and use of information as set forth in the Privacy Policy.

Your Content
If you choose to add any content whatsoever including without limitation your name, comments, feedback, and testimonials, on the Site, you:

warrant to us that you have all necessary rights to post the content;
grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including but not limited to, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing; and
you consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must ensure that the third party consents in the same manner.

Third Party Information
The Site may contain third party information, including but not limited to user comments, guest articles and advertisements (Third Party Information). We do not control, recommend, endorse, sponsor or approve Third Party Information, including any information, products or services mentioned in Third Party Information. You should make your own investigations with respect to the suitability of Third Party Information for you.

Third Party Links and Websites
The Site may contain links to websites owned by third parties (Third Party Sites). We do not control, recommend, endorse, sponsor or approve Third Party Sites, including any information, products or services mentioned on Third Party Sites. You should make your own investigations with respect to the suitability of Third Party Sites for you.

Reservation of Rights
We reserve the right to amend or delete any and all of your content, Third Party Information and/or Third Party Sites, and to block any user, if we believe that there is a violation of these Terms, or for any other reason, in our sole discretion.

Delays and Outages
We are not responsible for any delays or interruptions to the Site. We will use commercially reasonable efforts to minimise delays and interruptions. We cannot warrant that the Site will be available at all times or at any given time. We may at any time and without notice to you, discontinue the Site in whole or in part. We are not responsible for any loss, cost, damage or liability that may result from our discontinuance of the Site.

Limitation of Liability
To the extent permitted by law, we exclude all liability for any loss, damage, costs or expense, whether direct, indirect, incidental, special and/or consequential including loss of profits, suffered by you or any third party, or claims made against you or any third party which result from any use or access of, or any inability to use or access any Material.

To the extent permitted by law, we exclude all representations, guarantees, warranties or terms (whether express or implied) other than those expressly set out in these Terms, and the Australian Consumer Law to the extent applicable.

Warranties and Disclaimers
The Material is provided to you without warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the functions contained in any Material or your access to the Material will be error free, that any defects will be corrected, that the Site or the server which stores and transmits material to you are free of viruses or any other harmful components, or that the Material will operate on a continuous basis or be available at any time.

We do not warrant that the results that may be obtained from the use of any Material is complete, accurate or reliable.

You agree that we may remove the Material for indefinite periods of time or cancel any Service at any time and from time to time without notice to you.

While we endeavour to keep the Material up to date and correct, we make no representations, warranties or guarantees, express or implied, about:

the completeness, accuracy, reliability, suitability or availability of any Information, images, products, services, or related graphics contained in the Material for any purpose. If we receive notice of errors or omissions, we will make reasonable efforts to correct them in due course;
Third Party Information; or
Third Party Sites.

You read, use, and act on information contained on the Site, Third Party Information and/or Third Party Sites, strictly at your own risk. The Services delivered to you through the Site are (except as expressly stated by us) provided on an ‘as is’ and ‘as available’ basis without any representation, warranties or conditions of any kind either express or implied including any implied warranties or conditions of merchantability, fitness for purpose, durability, title and non-infringement. We make no representation or warranty that any Services will meet your requirements, or as to the results that will be derived from your use of any of the Material.

In no case shall Inner Realms Pty Ltd, Mitchell Coombes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Material or any other claim related in any way to your use of the Material to the maximum permitted by law and in any event our maximum liability for any type of damages will be limited to the lesser of a refund of the amount paid for any Service at issue or AUD$100.

You assume all responsibilities and obligations with respect to any decisions, advice, conclusions or recommendations made or given as a result of the use of the Material, including without limitation any decision made or action taken by you in reliance on Material. The Material shall not constitute or be construed as a recommendation, solicitation, offer or opinion by us, our affiliates, principals or content providers for any transaction. Past performance is no guarantee of future results.

You assume all responsibility and risk for your use of the Material and all information provided in connection with the Material is intended for educational purposes only for a general audience and not as specific tailored advice or remedy for an individual or business. None of the information provided in connection with the Material shall be construed to constitute medical, psychological, financial, accounting, legal, life, or other professional advice or remedy of any kind whatsoever. We recommend you consult with an appropriate licensed professional if you need such remedy or advice.

Indemnity
By using the Material, you agree to defend and indemnify and hold us (and our officers, directors, employees and agents) harmless from and against all claims, actions, suits, demands, damages, liabilities, costs or expenses (including legal costs and expenses on a full indemnity basis), including in tort, contract or negligence, arising out of or connected to:

your use of or access to the Material;
any breach by you of these Terms; or
any wilful, unlawful or negligent act or omission by you.

This defence and indemnification obligation will survive these Terms and your use of the Material. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.

You shall cooperate as fully as reasonably required in the defence of any such claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you.

Breach
You may only use the Material for lawful purposes and in a manner consistent with the nature and purpose of the Material. By using the Material, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable you must not use the Material. We reserve the right to remove any and all content found to be in breach of copyright, or which in our opinion is deemed inappropriate and/or illegal. If you breach the Terms, we reserve the right to block you from the Material and to enforce our rights against you. If we do not act in relation to a breach of the Terms by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms by you. All rights not expressly granted in the Terms are reserved.

Exclusion of Competitors
You are prohibited from using our Site, including our information, in any way that competes with our business. If you breach this term, we will hold you responsible for any loss that we may sustain, and hold you accountable for any profits that you may make from non-permitted use. We reserve the right to exclude any person from using our Material and Information, in our sole discretion.

Enforceability
If any provision of the Terms is found to be illegal, invalid or unenforceable by a court of law, then the provision will not apply in that jurisdiction and is deemed not to have been included in the Terms in that jurisdiction. This will not affect the remainder of the Terms, which continue in full force and effect.

Termination
The Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by the Terms and limitations of liability set out in the Terms will survive.

Disputes
You agree to use your best endeavours to use mediation and negotiation to resolve any dispute arising out of or relating to these Terms, prior to resorting to an external dispute resolution process. Please notify us in writing of any dispute you may have.

Jurisdiction
Your use of the Material and any dispute arising out of your use of it is subject to the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the jurisdiction of the Courts of New South Wales for determining any dispute concerning the Terms.

Confidential Information
Confidential Information includes confidential information about your Private Reading, the business, structure, programs, processes, methods, operating procedures, activities, products and services, trade secrets, know how, financial, accounting, marketing and technical information, customer and supplier lists (including prospective customer and supplier information), ideas, concepts, know-how, Intellectual Property, technology, and other information whether or not such information is reduced to a tangible form or marked in writing as "confidential".

We, including our employees and contractors, agree not to disclose your Confidential Information to any third party; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; only to use the Confidential Information for the purpose for which it was disclosed by you and not for any other purpose.

You, including your employees and contractors, agree not to disclose our Confidential Information to any third party; to use all reasonable endeavours to protect Confidential Information from any unauthorised disclosure; and only to use the Confidential Information for the purpose for which it was disclosed or provided by us to you, and not for any other purpose.

These obligations do not apply to Confidential Information that:

is authorised to be disclosed;
is in the public domain and/or is no longer confidential, except as a result of breach of these Terms;
is received from a third party, except where there has been a breach of confidence; or
must be disclosed by law or by a regulatory authority including under subpoena.

The obligations under this clause will survive termination of these Terms.

General
If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions. If we do not act in relation to a breach by you of these Terms, this does not waive our right to act with respect to that or subsequent or similar breaches. Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by it.

No joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms and/or your use of the Services. These Terms shall be effective as of the date accepted by you. These Terms represent the entire agreement between you and us with respect to the subject matter hereof, and supersede any and all prior understandings, statements or representations, whether electronic, oral or written, regarding the Services.

We may assign these Terms at our discretion. You may not assign these Terms. No waiver of any obligation or right of either party shall be effective unless in writing, executed by the party against whom it is being enforced. In addition to monetary damages, we shall be entitled to seek equitable relief where appropriate if you breach any of these Terms.

These Terms are severable and may be construed to the extent of their enforceability in light of the parties’ mutual intent.

Notices to you required or permitted hereunder shall be made to you at the most recent email address on file with us. Notices to us shall be sent to us at the contact details at the end of these terms.

We will not be liable for any delay or failure to perform our obligations under the Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance, we may terminate our agreement with you by giving you notice in writing.

PRODUCT SALES

Orders
You may place an order with us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products (including digital content) for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

We may at our discretion accept or reject an order depending on factors including availability of products and our ability to validate payment for the products. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.

It is your responsibility to check the order details, including product and pricing, before you complete your order on our Site.

When you order and pay on the Site and your payment has been validated, we will provide you with an order summary, containing the order ID, the shipping and billing addresses and a description of what was ordered.

If you have ordered a downloadable file, such as an MP3, PDF, podcast, meditation audio or any other downloadable file or access to an online course (Digital Content), the Digital Content will become available when you order it, and if payment is required, once your payment has been validated, either on the site and/or emailed to you. In some cases, we may email you a link to the Digital Content or require you to create an account and log in to access the Digital Content. If you create an account, you must ensure that any personal information you give to us is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.

A binding agreement comes into existence between you and us, once we have given you an order number. No changes to the Terms will be effective unless we both agree to the changes in writing.

Prices for our products are subject to change without notice. We shall not be liable to you for any third party modification, price change, suspension or discontinuance of any product or Service. All descriptions of products are subject to change without notice.

We make every effort to display as accurately as possible the colours and images of our products that appear on our Site. We cannot guarantee that your device’s colour display will be accurate.

We reserve the right to discontinue, limit the sales and/or quantities of our Services to any person, organisation, geographic region or jurisdiction.

Payments for Orders
You agree to pay the purchase price specified on the Site at the time that you place your order for the purchase of a product, plus any applicable delivery and insurance charges based on the delivery options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Delivery and any insurance charges will be separately shown. GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.

You must pay for the product using one of the methods set out on the Site, or any other payment method we may make available. Your payment will be processed upon receipt of your order. If your payment is not able to be successfully processed then your order may be cancelled. By making payment through a third party payment processor, you accept the applicable terms and conditions.

In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the fees.

Availability and Cancellation
All purchases are subject to availability. If there is a considerable delay in dispatching your order, there was an error on our Site (for example in relation to a description, price or image), or if for any reason, we cannot supply a product you have ordered (for example for an event beyond our reasonable control), we will contact you using the contact details provided by you when you placed the order. You can choose a refund or store credit. If you choose a refund or store credit, any delivery costs you have paid for the product will be refunded to you.

If certain products are out of stock or discontinued, we will contact you to obtain your permission to substitute a product with another product of similar appearance, value and size. If you indicate that you do not want us to substitute the product, we will provide you with a full refund or credit for that product only. If there are other products in your order, those products will still be processed and you will not be entitled to a refund or store credit for those products.

We reserve the right to cancel an order that we have previously accepted, to refuse supply of the products ordered by you, terminate your account, terminate our contract with you, and remove or edit content on our Site at our sole discretion, without incurring any liability to you.

Delivery
Location: We will deliver the product to the place of delivery you specify when making your order. It is your responsibility to ensure the shipping address is correct to avoid being charged for redelivery. Please refer to delivery information on our Site, to check that you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. Please note that delivery outside of Australia may incur additional shipping costs or taxes, as set out on the Site.

Cost: Packaging and shipping prices are additional and set when you are placing your order on the Site. We may offer free shipping, flat rate shipping, or any other shipping offer from time to time.

Timing: All delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

Change: If you are not available to take delivery on the delivery date, you may be charged a delivery fee for each additional attempt for delivery.

Title and Risk
Title to the products will remain with us until you have paid us the price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. Risk in the products will pass to you as soon as they are purchased by you.

Damaged Goods
In the event that any product arrives damaged or is faulty or defective in any way, you must report this to us immediately and within 24 hours of delivery being made. In such an event, we reserve the right to offer a replacement or refund in our sole discretion.

Discount Codes and Promotions
We may from time to time offer promotional discount codes, which may be applicable to products on the Site, and must be entered at the time of submitting your Order. The conditions of use relating to any discount code will be specified at the time that it is issued and any promotional offers are subject to availability of stock.

Refunds for Change of Mind
We do not provide refunds for any of our products, including Digital Content, for change of mind or other circumstances, including, in the case of Digital Content, due to incompatibility with your computer software, hardware or systems or your lack of computer literacy skills.

PRIVATE READINGS

Appointments
You may request an appointment for a private reading with Mitchell Coombes (Private Reading) whether it be conducted face-to-face (Face-to-Face Reading), via phone or video call, or pre-recorded distant reading (Virtual Reading), as set out on our Site (including through an online shop, scheduler, over the phone or by email). Once we receive your appointment request, and you have made payment (if applicable), we will send you an email to confirm the appointment (Appointment). We reserve the right to reject any appointment request.

Every Appointment is subject to, and will be governed by, these Terms.

General
If and when applicable, GST or other applicable tax payable for the Appointment will be indicated to you. By accepting these Terms, you agree to pay us an amount equivalent to any such applicable tax imposed on these charges.

Our pricing structure or payment methods may be amended from time to time in our discretion.

Location and Timing

Face-to-face Reading
You agree to attend your Face-to-face Reading at the time and location chosen by you when making your Appointment. Incorrectly scheduled bookings will be treated as a missed appointment in accordance with our Cancellation Policy unless otherwise agreed to by us in our sole discretion in extenuating circumstances.

Due to privacy reasons, the address for your Face-to-face Reading will only be sent to you upon payment in full.

Virtual Reading
In the event of a video reading, you will be provided with instructions to access the reading following your booking.

In the event of a phone reading, you will be contacted from a private number.

If we are unable to connect with you within the first 5 minutes of your scheduled time, it will be treated as a missed Appointment in accordance with our Cancellation Policy unless otherwise agreed to by us in our sole discretion under extenuating circumstances.

Cancellation Policy
You may cancel an Appointment by: clicking the “cancel booking” button (or similar) in your confirmation and/or reminder emails; or replying to the confirmation email sent to you to confirm the date and time of your Appointment, on at least 72 hours’ notice. All amounts paid are refundable up to 50%. A full refund may be offered in our sole discretion in the event of extenuating circumstances.

If you cancel your Private Reading less than 72 hours prior to your scheduled Appointment, no refunds will be payable.

Rescheduling
If you make a request to reschedule within 72 hours of a scheduled Private Reading, we may, at our sole discretion, either reschedule or cancel the Private Reading and treat it as a cancellation. Any Private Reading can only be rescheduled one time unless otherwise agreed to in our sole discretion.

Client Acknowledgements
You warrant that:

there are no legal restrictions preventing you from agreeing to the Terms;
you will cooperate with us and provide us with information and comply with requirements in a timely manner, as requested by us from time to time, that are reasonably necessary to enable us to perform the Private Readings;
the information you provide to us is true, correct and complete;
for Virtual Readings:
a. that you have provided us with a working phone number and/or video caller ID;
b. you have a fast and reliable internet connection;
c. you have a working web camera and microphone;
d. you will ensure that you are competent at using the video software platform we use from time to time;
e. you will be the only person in attendance for the reading with no other persons sitting in or listening in to the reading unless otherwise agreed to in our sole discretion;
you will not infringe any third party rights in receiving the Private Reading;
you will inform us if you have reasonable concerns relating to the Private Reading under the Terms, with the aim that we and you will use all reasonable efforts to resolve the concerns; and
you consent to the use of your name and Intellectual Property in relation to the Private Reading in a way which may identify you.

In participating in a Private Reading, you acknowledge and agree that:

the Private Reading may be an emotional and possibly confronting experience;
the Private Reading that is given is subject to your own personal interpretation and is not to be treated as professional medical, psychological, legal and/or financial advice;
the accuracy, completeness and/or applicability of a Private Reading is not guaranteed;
you will cooperate throughout the Private Reading and not perform any acts or omissions which may interfere with the Private Reading; and
you will not record, film or otherwise capture the Private Reading.

You acknowledge and agree that your Private Reading may be recorded by us (Recording). You may, at any time, request that the Private Reading not be recorded. We may, at our sole discretion, provide you with a complimentary copy of the Recording. We are not obligated to provide you with a copy of the Recording and are not liable for any technical failure preventing a successful Recording.

We own all intellectual property rights in any Recording. We provide you with a limited, non-transferrable, non-exclusive right and license to use the Recording for your personal use and enjoyment. For the avoidance of doubt, you may not copy, reproduce, broadcast, share, sell, publish, circulate, transmit, or duplicate the Recording.

GENERAL

Termination
You acknowledge and agree that a Private Reading may be cancelled or terminated by us, at any time, including during the Private Reading, in our sole discretion.

If your Appointment is cancelled or terminated by us, prior to the Appointment, we may, at our sole discretion, provide you with a refund of any payments which have been made by you.

If your Private Reading is terminated during the Appointment, we may, at our sole discretion, do either of the following:

provide you with a refund;
retain any Deposit; and/or
request that you make full payment for the Private Reading.

We may terminate these Terms immediately, in our sole discretion, if:

we consider that a request for a Private Reading is inappropriate, improper or unlawful;
if you fail to provide us with clear or timely instructions to enable us to provide the Private Reading;
we consider that our working relationship has broken down including a loss of confidence and trust;
for any other reason outside our control which has the effect of compromising our ability to attend or perform the Private Reading; or
you fail to make any payment.

Accrued rights, obligations and remedies are not affected by the termination of these Terms.

Contact Details
If you have any questions about this policy, please contact us at the address or email listed below.

Inner Realms Pty Ltd

PO Box 393
Charlestown NSW 2290
Australia

hello@mitchellcoombes.com

Last update: 22 September, 2021